GCSE Study DeskLearner support

Help desk

Get back
to studying.

Start with the checks below. They solve the most common sign-in, loading, offline-draft and marking problems without risking your saved work.

Cannot sign in

  1. Check that you used the email address attached to the mobile account, not only your username.
  2. Check for spaces and try the password-reset link from the sign-in screen.
  3. Open the recovery link on the same device. If it opens a browser instead of the app, return to the app and retry once.
  4. Do not create another account if you need the progress from the first one.

Content or progress will not load

  1. Confirm the device has a working internet connection. Starting activities, server marking and tutor replies require one.
  2. Close and reopen the app, then pull to refresh where offered.
  3. Check that the selected course is correct: Maths Foundation, Maths Higher and English keep separate progress.
  4. Try again later if the app reports that the study service is unavailable. Avoid clearing app data while a draft is unsent.

Saved drafts and missing results

Practice answers and the current tutor notebook can be stored only on that device. Keep the app installed and do not clear its storage until the work submits. If a session expires on the server, the local draft may remain for reference but cannot always be accepted for marks or XP. A result may be held locally after submission; switching account or device does not transfer device-local data.

Tutor or English feedback

AI-assisted features need a connection and may be unavailable when the configured provider is down. Retry once, shorten very long text, and never include personal or sensitive information. AI feedback can be wrong: use it as revision guidance, not as an official grade or examiner decision.

Privacy and account deletion

Read the privacy policy to understand account, learning, device and optional AI data. To permanently remove an account and server progress without reinstalling, use Delete account.

Contact the release owner

Release-owner action requiredMonitored support email: [SUPPORT_EMAIL_TO_BE_ADDED_BEFORE_RELEASE]. This is intentionally a placeholder, not a working contact address. The release owner must replace it on this page and in both marketplace listings before submission.

When contacting support, include the app version, device/OS, selected subject, what you expected, and the exact error text. Do not send passwords, access tokens, full practice answers, or sensitive personal information.

Independent status

GCSE Study Desk is an independent revision product and is not affiliated with, approved by, or endorsed by AQA. Support cannot provide official exam-board decisions.